Frequently Asked Questions

Deposits & Payments

To reserve your cleaning, we ask for a 50% non-refundable deposit. This goes toward your total service cost.

• Deposits are paid by card (3% + $0.30 processing fee applies) or directly from a bank account via Square.

• The remaining balance is due after your cleaning. You can pay by card, bank transfer, Zelle, Venmo, PayPal, cash, or check.

• Want to avoid card fees? Cash, check, or bank transfer are your best bet.

If payment can’t be made the day of service, we’ll send an invoice that’s due within 48 hours. Late payments may incur fees.

No. You are welcome to be home, but it is not required. Many clients provide us with a spare key, lockbox code, or garage code so we can clean when they are away. If we cannot access the property for a scheduled cleaning, a lockout fee will apply. 

Yes. We bring all cleaning products and tools. If you prefer us to use your products, please let us know in advance. We cannot be held liable for any damage resulting from the use of client-provided products. 

Cancellations & Reschedules

Life happens — we get it! If you need to reschedule, here’s how it works:

• Cancel more than 48 hours ahead: $50 fee (credited if you reschedule within 30 days).
  
  

• Cancel within 48 hours: Deposit is kept but can be credited if you rebook within 30 days.
  
  

• Cancel less than 2 hours before: Deposit is forfeited.
  
  

If we ever have to cancel (rare, but it happens!), your deposit will be refunded or transferred.

Illness Policy
If you or anyone in your home is sick (COVID, flu, etc.), please let us know as soon as possible so we can reschedule. Our team will do the same — no exceptions. Please note: our cancellation policy still applies, but we’ll always work with you to reschedule quickly.

Pets 🐾

We love pets! They’re part of the family, and we’re happy to work in homes with furry friends. A few notes:

• No extra charge for pets!

• We don’t scoop litter boxes or handle pet waste, but we’ll clean around those areas.

• Please keep pets safe during cleaning, especially while we’re mopping or vacuuming.

• Aggressive or protective pets should be contained.

• We’re not pet sitters — we can’t feed or walk them, but if you have a fenced yard, we’re happy to let dogs out while we work.

Service Limitations

To keep everyone safe and provide the best results, here are a few things we don’t do:

• Move heavy furniture or appliances (over 50 lbs)

• Climb higher than a two-step stool

• Clean areas requiring a ladder

• Handle biohazards (animal waste, blood, mold, needles, etc.)

• Perform pest control or restoration work

• Wash exterior windows

Please pick up clutter, secure valuables, and make areas accessible before your appointment so we can focus on the clean itself.

Our Guarantee

We strive for 100% satisfaction. If you are not happy, please notify us within 24 hours. We will return promptly and re-clean the areas of concern at no additional cost. Requests made after 24 hours may not be covered. Refunds are not guaranteed and are at our discretion.